Field Talent & Training Manager

Title: Field Talent & Training Manager

Must reside in Hawaii — Required

Are you a natural connector who thrives on finding great people and developing them once they’re in the door? Do you have experience executing full-cycle recruiting in a fast-paced, high-volume environment? Are you comfortable facilitating engaging training through virtual sessions, field visits, and in-person workshops?

Victra is Verizon’s trusted business partner and the largest premium Verizon Authorized Retailer in the United States. At Victra, we have a strong passion to Get Talent, Keep Talent, and to Grow our Talent. As a Talent Acquisition & Training Partner, you will champion both the GET and GROW components — sourcing and hiring top talent for our field sales team, then ensuring those individuals are equipped and ready to succeed from day one.

You are a brand ambassador, a facilitator, and a talent hunter all in one. You have precise attention to detail, superb organization skills, and a passion for helping people win. You are a TEAM player who possesses the “do whatever it takes” mentality. This role requires residency in Hawaii and willingness to travel up to 75% across your assigned territory.

Essential Duties and Responsibilities

You will be responsible for sourcing and hiring top field talent while also designing and delivering training programs that support operational excellence and employee readiness. You will connect with people at all levels, model strong facilitation behaviors, and continuously raise the bar on both recruiting and training effectiveness.

Key responsibilities include:

Talent Acquisition

• Act as a brand ambassador for Victra and champion a consistent, positive candidate experience at every touchpoint.
• Source qualified candidates through Boolean search, social media, cold outreach, career fairs, employee referrals, college partnerships, and other creative methods.
• Thoroughly pre-screen resumes and vet job applicants to ensure they meet the candidate profile.
• Conduct full-cycle recruiting including phone screens, in-person and virtual interviews, and full hiring and onboarding cycle.
• Build and maintain a robust network of high-potential candidates in anticipation of ongoing hiring needs.
• Collaborate regularly with hiring managers and field leadership to review candidate pipelines and proactively manage open requisitions.
• Coach and train hiring managers on best interview practices, candidate assessment, and selection — helping them become experts in talent management.
• Participate in and travel to on-site hiring events and career fairs within assigned territory.
• Understand how to improve recruitment metrics and achieve benchmarks set for time-to-fill, source of hire, and manager satisfaction.
• Raise the bar. Understand the difference between good and great candidates and advise hiring managers to reduce turnover.
• Perform all other recruiting and talent-related duties as requested.

Training & Development

• Design, facilitate, and deliver engaging onboarding, operational, and product training programs for new hires and existing store teams through in-person sessions, virtual classrooms, and field workshops.
• Partner with field leadership and the Store Support Center to ensure training initiatives align with business goals and performance expectations.
• Support change initiatives by translating new processes, tools, and programs into effective, field-ready training solutions.
• Provide coaching and facilitation guidance to store leaders and managers using established organizational development tools and methods.
• Develop and maintain scorecards to measure new hire readiness and training effectiveness across your territory.
• Evaluate training effectiveness using defined metrics including performance, engagement, training completion, and attrition, and adjust programs accordingly.
• Promote inclusive training practices and leverage diverse team strengths.
• Execute multiple training initiatives simultaneously with strong organization, prioritization, and follow-through.

Knowledge, Skills, and Abilities

• Adult learning principles
• Facilitation and presentation techniques
• Instructional design fundamentals
• Boolean search and creative sourcing strategies
• Strong problem-solving skills
• Clear, confident communication
• Adaptable and agile in a fast-paced environment

Competencies & Qualifications

The requirements below represent the knowledge, skills, and experience needed to perform this role successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Minimum 2–4 years of high-volume, multi-state, full-cycle recruiting experience — ideally within retail, restaurant, or a field-based service environment.
• Minimum 2+ years of experience in training, facilitation, or learning & development in a field or retail setting.
• Experience building and delivering onboarding and operational training programs; working knowledge of adult learning theory and the ADDIE model preferred.
• Working knowledge of an Applicant Tracking System (Paradox experience preferred); proficiency in Microsoft Office Suite and standard sourcing platforms.
• Excellent email and oral communication skills with the ability to meet deadlines.
• Discipline and experience working with a remote or distributed workforce.
• Telecommunications or retail experience is strongly preferred.
• Must reside in Hawaii (required).
• Ability to travel up to 75% across assigned territory, including overnight travel for hiring events, store visits, and training sessions.

What We Offer

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401(k) with Company Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonuses
• Incentives and Contests
• Career Growth Opportunities

Physical Requirements

• Ability to lift up to 20 pounds
• Ability to sit for long periods of time (unless accommodations are required/requested for an employee under the ADA)

Travel Requirements

• Up to 75%
• Must reside in Hawaii (required)

Equal Employment Opportunity

We are proud to be an Equal Employment Opportunity Employer — and we celebrate our employees’ differences. We do not discriminate on the basis of race, color, age, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity, gender expression, and transgender), marital status, sexual orientation, sex stereotype, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, and genetic information. Different makes us better.