Corporate Travel & Expense Administrator

Location: Hybrid or Remote- Durham, NC

Hours: M-F (12pm-9pm)

ABOUT US:

Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.

ROLE DESCRIPTION:

Are you an experienced corporate travel professional who thrives on solving complex travel and expense challenges? Victra is seeking a Travel & Expense Administrator to support a high-volume corporate travel and expense program across our nationwide operations. In this role, you will combine advanced Sabre GDS expertise with hands-on corporate card and expense-platform experience to deliver accurate, responsive support to employees. 

You will manage travel arrangements, resolve ticketing and traveler-profile issues, and support expense administration and corporate card processes. The ideal candidate brings at least 10 years of hands-on corporate travel experience, strong technical skills, and the ability to troubleshoot independently while providing exceptional service. 

KEY RESPONSIBILITIES:

As the Travel & Expense Administrator, you will work within a corporate culture where Performance, Integrity, Collaboration, Innovation, and Celebration are the mantras of success. In this role, you will: 

Travel & Expense Operations 

• Research, book, and manage domestic air, hotel, and rental car reservations in accordance with company travel policies and budget requirements. 
• Review bookings for compliance with company travel policies and budget requirements. 
• Create and maintain accurate traveler profiles within the online booking tool. 
• Manage itinerary changes, cancellations, rebookings, and emergency travel support. 
• Support employee offboarding by coordinating timely closure of travel and expense reports and accounts. 
• Provide administrative support for travel requests, research and resolve incomplete or conflicting requests, and coordinate direct billing with designated vendors. 
• Troubleshoot employee card, expense, receipt, transaction, coding, reimbursement, and system-access issues. 
• Support user provisioning and deprovisioning, employee profiles, card administration, expense workflows, and approvals. 

Policy Compliance, Education & Documentation 

• Apply Victra’s corporate travel policy consistently and flag exceptions for manager review and approval. 
• Communicate with employees and leaders to confirm travel preferences, answer questions, and resolve issues. 
• Maintain accurate traveler records and trip documentation in the travel management system. 
• Educate travelers on travel policies, approval processes, and preferred vendors. 
• Provide employees with guidance and resources on travel and expense systems, tools, and policies. 

Customer Service & Team Support 

• Respond to employee inquiries with timely, accurate, and customer-friendly resolutions. 
• Deliver white-glove traveler support with professionalism, clarity, and responsiveness. 
• Troubleshoot travel issues and escalate when needed to support a smooth traveler experience. 
• Partner with team members to manage high-volume travel periods and priority bookings. 

Collaboration & Process Improvement 

• Support process improvement initiatives led by the Corporate Travel & Expense Manager. 
• Assist with ad hoc projects and cross-functional requests as business needs evolve. 
• Collaborate with the Corporate Travel & Expense Manager and other travel agents to share updates, best practices, and service improvements. 
• Stay current on travel trends, tools, and procedures that improve efficiency and traveler satisfaction. 
• Collect traveler feedback and recommend enhancements to the travel program. 

WHAT WE ARE LOOKING FOR:

Experience & Technical Expertise 

• Minimum of 10 years of hands-on corporate travel experience managing air, hotel, rental car, and rail arrangements, including exchanges, cancellations, schedule changes, and traveler disruptions; experience within a Travel Management Company (TMC) or high-volume corporate travel environment is preferred. 
• Experience supporting a high-volume corporate travel program and managing multiple traveler profiles simultaneously. 
• Advanced Sabre GDS expertise, including extensive experience creating, modifying, exchanging, reissuing, and canceling airline reservations directly in Sabre within a high-volume corporate or TMC environment. 
• Strong knowledge of PNRs, fare rules, ticketing, exchanges, refunds, seat assignments, queues, profiles, remarks, SSRs/OSIs, and schedule changes. 
• Ability to independently troubleshoot complex reservations, ticketing, and traveler-profile issues. 
• Hands-on experience administering a corporate card and/or expense-management platform is required. 
• Experience with Ramp Expense or a comparable enterprise expense platform is strongly preferred. 
• Ability to investigate system and transaction issues and determine when to escalate to the platform provider, TMC, card issuer, or internal technology team. 

Skills & Competencies 

• Strong systems aptitude and the ability to quickly learn and adapt to new platforms, tools, and technology-enabled processes. 
• Exceptional attention to detail, organization, and follow-through. 
• Strong verbal and written communication skills. 
• Ability to manage multiple priorities in a high-volume, deadline-driven environment. 
• A service-focused mindset and a calm, solution-oriented approach to challenges. 
• Understanding travel logistics and pricing structures, supported by the fare-rule expertise described above. 

Working Conditions 

• This is a remote role supporting western time zones, with working hours of 12 p.m.–9 p.m. EST, Monday through Friday. 
• Travel may be required for meetings. 

WHY JOIN US?

• Paid training and career development opportunities.
• Comprehensive health, dental, and vision insurance.
• 401k retirement plan.
• Tuition reimbursement.
• Employee discounts on Verizon services.
• Referral bonuses.
• Career pathing opportunities.

EQUAL OPPORTUNITY EMPLOYER

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.