Community Solutions Manager

ABOUT US

Victra is Verizon's largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to "Connect technology to life in a trustworthy, fun, and profitable way." We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns — now extending that excellence directly into the apartment communities where our customers live.

JOB DESCRIPTION

You will work within our company culture where Performance, Integrity, Collaboration, Innovation, and Celebration are the Core Values.

As a Community Solutions Manager at Victra, you will lead a team of field representatives covering a portfolio of apartment communities (Multi-Dwelling Units) in your market. You will hire, coach, and develop your team, own market-level results, and build the carrier and community relationships that turn properties into long-term partners — driving Verizon Home Internet, Mobile, and Perks adoption across the territory.

This isn't a desk job. This isn't a one-and-done sale. It's a relationship-driven role where the happier your properties are, the more your commission grows.

AS A COMMUNITY SOLUTIONS MANAGER, YOU WILL:

• Provide side-by-side coaching, training, and development on the sales process, compensation plan, and results tracking
• Own team accountability — set clear expectations, monitor performance against targets, and address gaps directly
• Staff and hire — source, interview, and onboard new representatives to keep the territory fully covered
• Develop carrier and community relationships — represent Victra with Verizon Enhanced Communities partners and key property groups in the market
• Review pipeline, activity, and penetration data in CRM and translate it into weekly coaching priorities

YOUR TEAM, ON A TYPICAL DAY, WILL:

• Visit assigned MDU properties in person — leasing offices, lobbies, clubhouses
• Build trusted relationships with property managers, leasing agents, and HOA boards
• Host monthly resident events — move-in days, pool parties, lobby coffee mornings
• Sign up residents for Verizon Fios, 5G Home, Mobile, and Perks at the point of move-in
• Own resident issues end-to-end — billing, install escalations, service questions
• Position Verizon as a leasing differentiator that helps properties retain residents
• Track activity, pipeline, and penetration in CRM
• Coordinate with internal Victra teams and Verizon Enhanced Communities partners

WHAT WE'RE LOOKING FOR:

• High school diploma or GED (Bachelor's a plus)
• 2+ years of sales, leasing, hospitality, or relationship-management experience, including direct people-management experience
• Strong interpersonal skills — able to build trust quickly with reps, property partners, and Verizon counterparts
• Management skills — coaching, accountability, and performance management of a field team
• Organizational skills — running pipeline reviews, staffing plans, and a multi-property territory in parallel
• Self-starter — operates without daily supervision and sets the pace for the team
• Demonstrated track record of self-direction without daily supervision
• Resilience to rejection and patience for relationship-building cycles
• Comfortable hosting events and approaching strangers
• Valid driver's license, clean MVR, reliable transportation
• Ability to pass property background and badging requirements
• Willingness to work evenings and weekends when residents are home
• Working knowledge of Microsoft Office and CRM tools (Salesforce a plus)
• Bilingual (English/Spanish) a plus in select markets

WHAT YOU'LL BRING TO THE TABLE:

• Personable — You remember names, faces, and details that matter
• Persistent — A "no" today is a "yes" three months from now
• Proactive — You don't wait for the property to call you
• Problem-Solver — When a resident has an issue, you own it
• Performance-Driven — You want your name at the top of the leaderboard

WHAT WE OFFER:

• Competitive base + uncapped commission (target $160,000 + first-year earnings)
• Tiered earnings ladder — Ramp → Established → High Achiever → Elite
• Monthly mileage reimbursement, company credit card, computer, and phone stipend
• Discounted Verizon services
• Comprehensive medical, dental, and vision insurance
• Paid training and career-development pathways into District and Regional roles
• Tuition reimbursement
• Referral bonuses and contests

TRAINING:

All Community Solutions Managers complete a four-day Victra New Hire University (NHU) within two weeks of start date, plus an MDU-specific manager certification covering team coaching frameworks, the compensation plan, results tracking tools, property partner navigation, and Verizon Enhanced Communities operating procedures.

This job description is not intended to be a comprehensive list of all duties, responsibilities, and skills required of the position; duties, responsibilities, and skills required may change without notice.

We are proud to be an equal opportunity employer — and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.