Workforce Management Analyst

 Workforce Management, Analyst

About Us:

We are a high-performing cellular phone retailer that thrives on smart innovation and strong execution. Our mission is to bring customers into our stores and help them upgrade to the latest and greatest product and services. We work closely with the brands we sell to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and boost sales.

Overall Responsibilities:

• Partner with field leadership on correct scheduling opportunities to maximize sales and ensure compliance within the scheduling system.
• Ensure that stores are scheduled correctly based on labor budget and sales traffic forecast.
• Suggest corrections to better increase productivity and stay within labor budget.
• Ensure peak coverage times are covered based on current headcount. Contact district managers that are not scheduling correctly based on required coverage forecast.
• Identify opportunity days/times in which additional staffing will yield higher sale results (holidays, device launches, calendar shifts, market changes, etc.)
• Work with stores to ensure that all new hire employees are added to schedules in a timely manner for accurate labor hours reporting
•  Review and ensure correct employee availability
• Monitor daily labor reporting and work with stores on scheduling vs budget
• Address planned OT and recommend schedule changes to reduce overtime
• Follow up on employee missed time punches to allow for accurate labor reporting
• Work with locations to reduce Meal Break premiums
• Provide support to district managers with scheduling related questions
• Conduct new district manager training as needed
• Other duties as assigned

Candidate Background:

• Previous working experience with workforce management systems
• Previous experience with scheduling in a retail environment (preferred)
• Excellent written and verbal communication skills. Ability to communicate with all levels of the organization, including senior leaders.
• Strong Microsoft Office skills (Word, Excel (pivot tables and VLOOKUP), Power Point)
• Problem Solving: must demonstrate proactive ability to find and define problems, understand business impact, identify solutions, and provide recommendations for corrective action.
• Decision Quality: must possess the ability to work independently, establish priorities and demonstrate good judgment skills.
• Confidentiality: must keep sensitive information private

Why Join Us?

• Paid training and career development opportunities.
• Comprehensive health, dental, and vision insurance.
• 401k retirement plan.
• Employee discounts on Verizon services.
• Referral bonuses and exciting contests.
• Career pathing opportunities.

Equal Opportunity Employer

We take pride in being an equal opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.