Operations Coordinator

Why Join VICTRA

Victra is the largest Verizon authorized retailer in the United States. Our mission is to connect people to life changing technologies that help change the world. Our credo, Every Guest, Every Time is the foundation for how we approach every day at VICTRA. 

Do you enjoy multi-tasking and taking on new, and exciting challenges. If so, the operations coordinator position at Victra may be just what you are looking for. Joining the Victra Contact Center operations team you will be part of a dynamic team responsible for multiple aspects of contact center operations including but not limited to communications, reporting, quality, employee event planning, as well as a host of other responsibilities. As part of the team, you will specialize in one or more of the many exciting areas of responsibility listed above.

We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration

Here are the Core Responsibilities:     

·             Support and manage special projects, ensuring timely execution and delivery.

·             Collaborate with cross-functional teams to implement new tools, processes, and systems.

·             Coordinate daily operational activities, ensuring alignment with the Contact Center's strategic goals.

·             Maintain and update operational records, documentation, and expenses.

·             Assist in forecasting, resource planning, and performance analysis to optimize productivity.

·             Provide actionable insights to leadership based on data analysis.

·             Act as a liaison between departments, including IT & HR to address operational needs.

·             Communicate updates, policies, and procedural changes effectively across teams.

·             Support team leads and supervisors in coordinating training and performance initiatives.

·             Ensure adherence to company policies, procedures, and regulatory requirements.

·             Coordinate and execute special event planning.

·             Act of Point of Contact for Facility related concerns.

·             Conduct periodic audits to ensure operational consistency and excellence.

Here is what we can offer you in exchange for your world-class work:

·        Premium Health, Dental, and Vision Insurance

·        Paid Maternity Leave

·        401K Match

·        Tuition Reimbursement

·        50% off Verizon Service

·        VNation Disaster Relief

·        Referral Bonus

·        Diversity, Equity, & Inclusion Team Member Resource Groups

·        Career Advancement Opportunities

What we are looking for...

Motivated individuals who thrive to make the best of every day while working in a competitive environment and who are energized by change.

You will need to have:

Required Qualifications:

·        12+ months of previous operations experience in contact centers

·        Highly proficient with computers and MS office applications

·        Excellent written and verbal communication skills.

·        Analytical skills, comfortable working with numbers and math

·        Demonstrates an ability to solve problems, think, reason, and learn.

·        Attention to detail with an ability to multi-task.

·        Self-driven, able to perform tasks with limited direction.

·        Develops positive working relationships with peers and stakeholders.

·        Legally authorized to work in the United States and must at least 18 years old.

·        High School Diploma (Undergraduate or some college preferred)

Equal Employment Opportunity

We are proud to be an Equal Employment Opportunity Employer - and we celebrate our Team Members' differences. We do not discriminate based on race, color, age, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity, gender expression, and transgender), marital status, sexual orientation, sex stereotype, national origin, ancestry, citizenship, military, or veteran status, physical or mental disability, and genetic information. Different makes us better.