Operations Coordinator 2

Why Join VICTRA

Victra is the largest Verizon authorized retailer in the United States. Our mission is to connect people to life changing technologies that help change the world. Our credo, Every Guest, Every Time is the foundation for how we approach every day at VICTRA. 

Do you enjoy multi-tasking and taking on new, and exciting challenges. If so, the operations coordinator position at Victra may be just what you are looking for. Joining the Victra Contact Center operations team you will be part of a dynamic team responsible for multiple aspects of contact center operations including but not limited to communications, reporting, quality, employee event planning, as well as a host of other responsibilities. As part of the team, you will specialize in one or more of the many exciting areas of responsibility listed above.

We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration

Here are the Core Responsibilities:     

·      Plan, organize, and execute operational projects, ensuring alignment with organizational goals and deadlines.

·      Collaborate with stakeholders to define project scopes, objectives, deliverables, and success criteria.

·      Monitor project timelines, budgets, and resource allocation, proactively identifying and addressing potential risks or delays.

·      Facilitate regular project meetings, including agenda preparation, note-taking, and action item follow-ups.

·      Develop, maintain, and improve reporting frameworks to provide clear visibility into operational performance.

·      Analyze data to identify trends, inefficiencies, or opportunities for process improvement.

·      Coordinate communication and collaboration between internal teams, external vendors, and stakeholders.

·      Maintain documentation of processes, procedures, and project updates to ensure transparency and knowledge sharing.

·      Collaborate with cross-functional teams to implement new tools, processes, and systems.

·      Ensure adherence to company policies, procedures, and regulatory requirements.

·      Support Ops team with Special Event Planning and execution

·      Conduct periodic audits to ensure operational consistency and excellence.

Here is what we can offer you in exchange for your world-class work:

·      Premium Health, Dental, and Vision Insurance

·      Paid Maternity Leave

·      401K Match

·      Tuition Reimbursement

·      50% off Verizon Service

·      VNation Disaster Relief

·      Referral Bonus

·      Diversity, Equity, & Inclusion Team Member Resource Groups

·      Career Advancement Opportunities

What we are looking for...

Motivated individuals who thrive to make the best of every day while working in a competitive environment and who are energized by change.

Required Qualifications:

·      Bachelor’s degree in Business Administration, Operations Management, or a related field (preferred).

·      2-4 years of experience in an operational, coordination, or contact center environment.

·      Proficiency in data analysis, reporting tools, and CRM systems (e.g., Salesforce, Zendesk).

·      Strong organizational and multitasking abilities.

·      Excellent verbal and written communication skills.

·      Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.

·      Analytical mindset with a focus on problem-solving and process improvement.

·      Ability to work both independently and collaboratively in a fast-paced environment.

·      Customer-Centric Mindset

·      Adaptability and Flexibility

·      Initiative and Proactiveness

·      Time Management

·      Attention to detail with an ability to multi-task.

·      Self-driven, able to perform tasks with limited direction.

·      Develops positive working relationships with peers and stakeholders.

·      Legally authorized to work in the United States and must at least 18 years old.

Equal Employment Opportunity

We are proud to be an Equal Employment Opportunity Employer - and we celebrate our Team Members' differences. We do not discriminate based on race, color, age, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity, gender expression, and transgender), marital status, sexual orientation, sex stereotype, national origin, ancestry, citizenship, military, or veteran status, physical or mental disability, and genetic information. Different makes us better.