Manager - Asset Protection Technology

Manager, Asset Protection Technology 

 Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to "Connect technology to life in a trustworthy, fun, and profitable way".  We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue. 

 The Manager of Asset Protection Technology is responsible for leading the strategy, implementation, and ongoing support of security technologies across our national retail footprint and corporate offices. Reporting to the Senior Manager of Asset Protection Operations, this role manages an offshore AP tech team and ensures all systems are reliable, scalable, and aligned with business and operational goals. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

As the Asset Protection Technology Manager, you will work within a corporate culture where Performance, Integrity, Collaboration, Innovation, and Celebration are the mantras of success. In this role, you will: 

• Lead the deployment, configuration, and maintenance of security systems (alarms, CCTV, access control, safes, tracker phones, merchandise protection tools) across retail and corporate locations. Technologies include alarms, CCTV, access control, safes, tracker phones, and merchandise protection tools. 
• Lead troubleshooting and resolution of technical issues across multiple locations, ensuring minimal downtime and service disruption. 
• Manage a 24/7 offshore AP technology team responsible for system monitoring, incident response, and user support. 
• Maintain and oversee corporate office security infrastructure, including access control and camera systems. 
• Execute security technology rollouts aligned with store lifecycle events-new store openings, remodels, upgrades, and innovation initiatives-while managing multiple concurrent projects and maintaining steady-state operational support. 
• Serve as the primary point of contact for external vendors, ensuring SLA adherence, resolving escalated issues, and evaluating performance based on AP/Sales feedback and operational outcomes. 
• Define technical standards, protocols, and specifications for all AP technologies; develop and maintain technical documentation, including system diagrams, SOPs, and recovery procedures. 
• Identify and implement opportunities for automation and process optimization, and maintain accurate records of system configurations, incidents, and service histories. 
• Collaborate cross-functionally with Store Operations, IT, Facilities, and Field Asset Protection to align systems with operational, compliance, and strategic needs. 
• Support data-driven decision-making through system insights and analytics and provide subject matter expertise and technical consultation to internal stakeholders. 

COMPETENCIES & QUALIFICATIONS 

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You should have at least 3 years of experience in security technology or system administration. Accordingly, we are looking for you to bring the following: 

• Experience managing security systems (alarms, CCTV, access control) across multiple locations 
• Experience leading technical teams, including offshore support. Strong project management and troubleshooting skills 
• Working knowledge of retail security technologies and infrastructure 
• Proficient in Microsoft Office; Power BI or Smartsheet experience a plus 
• Clear communicator with strong organizational skills 
• Comfortable working cross-functionally and managing vendor relationships  

SUPERVISORY RESPONSIBILITIES 

• Responsible for leading an offshore team 

CERTIFICATES, LICENSES, REGISTRATIONS 

• Bachelor’s degree preferred   

TRAVEL REQUIREMENTS 

• 10% 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job, including the ability to work in an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit and stand for extended periods of time and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a typical climate-controlled cubicle office setting. The noise level in the work environment is usually quiet to moderate. 

 Why Join Us? 

• Paid training and career development opportunities. 
• Comprehensive health, dental, and vision insurance. 
• 401k  
• Tuition reimbursement  
•  Employee discounts on Verizon services. 
• Referral bonuses, and exciting contests. 
• Career Pathing  

EQUAL OPPORTUNITY EMPLOYER 

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.