Guest Experience Specialist

Do you exercise patience daily and enjoy helping others? Are you motivated to achieve positive results and want to have fun in a fast-paced environment? Do you want to join a robust culture of performance, integrity, collaboration, innovation, and the hearty celebration of wild success? Victra is Verizon's trusted business partner and largest premium retailer in the United States. As a Guest Experience Specialist, you will help Victra provide impeccable customer service.

YOUR FOCUS (Job Duties and Responsibilities):

·      Respond to guest inquiries and posting over a variety of platforms

·      Research and resolve guest escalations using a first contact resolution discipline

·      Track guest feedback to identify gaps and training opportunities to strengthen guest experience for increased return business

·      Work closely cross departmentally to minimize guest escalations

·      Create presentations with captured guest experience data to improve the guest experience

·      Answer incoming calls, emails, chats to resolve guest concerns and escalations

YOUR BACKGROUND (REQUIREMENTS):

We are looking for an excellent communicator and self-starter. Someone that can think quickly on their feet, work independently, think creatively, and support harmoniously. Accordingly, we are looking for the Guest Experience Specialist to bring the following:

* High School diploma or equivalent

* 1-2 years of experience in a customer service setting

* Previous help desk experience is helpful, but not required.

* Proficient in Microsoft -- Word, Excel, PowerPoint, Outlook

* Must be an effective communicator- clear and professional exchange with an ability to understand verbal cues.

PHYSICAL REQUIREMENTS

* Ability to remain at your workstation for extended periods of time

* Work in an open call center environment

* Ability to wear a face covering throughout a full work shift which covers your nose and mouth, or another sufficient alternative

TRAVEL REQUIREMENTS

* None

EQUAL OPPORTUNITY EMPLOYER

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.