Job Description

Do you exercise patience daily and enjoy helping others? Are you motivated to achieve positive results and want to have fun in a fast-paced environment? Do you want to join a robust culture of performance, integrity, collaboration, innovation, and the hearty celebration of wild success? Victra is Verizon's trusted business partner and largest premium retailer in the United States. As a Guest Experience Agent, you will help Victra provide impeccable customer service.

YOUR FOCUS (Job Duties and Responsibilities):

* Respond to Social Media Reviews across multiple platforms.

* Answer incoming calls and emails from Victra guests relay information to leaders or to resolve concerns.

* Research guest experiences to provide feedback.

* Create presentations with captured guest experience data to improve the guest experience.


We are looking for an excellent communicator and self-starter. Someone that can think quickly on their feet, work independently, think creatively, and support harmoniously. Accordingly, we are looking for the Guest Experience Agent to bring the following:

* High School diploma or equivalent

* 1-2 years of experience in a customer service setting

* Previous help desk experience is helpful, but not required.

* Proficient in Microsoft -- Word, Excel, PowerPoint, Outlook

* Must be an effective communicator- clear and professional exchange with an ability to understand verbal cues.


* Ability to remain at your workstation for extended periods of time

* Work in an open call center environment

* Ability to wear a face covering throughout a full work shift which covers your nose and mouth, or another sufficient alternative


* None


We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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