Director of Training

About Us

Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.

Job Description:

Are you an experienced Training Director familiar with deploying a wide variety of training strategies and methods? Are you comfortable conducting engaging training workshops through virtual offerings, seminars, and face to face? Are you experienced in leading a team of Training Managers and Trainers?

As the Director of Training, you will create the strategy that aligns and shows, teaches, coaches, and holds accountable on all operational and training activities hosted by our Trainers inside of Victra. This includes the partnership with Victra leadership and the Store Support Center. You will analyze the impact and execute on standardized training that reflects the organization's goals inside of the V Nation. You will be involved in the development of training programs aimed at aligning employee performance with organizational goals. You will also oversee the Training Managers, Trainers, and Content team, including performance, certification using established learning and development standards, and desired outcomes.

Key Responsibilities:

Along with creating a world-class training team that empowers our new hires to exceed targets, you will also teach/coach training managers on how to continue to elevate the bar. Your teams will look to your ability to lead by example and demonstrate excellent listening skills and solid decision-making skills. The ability to work well in a team environment and having a deep understanding of the competitive landscape is what your team will seek to drive your training team mission.

You Will Also:

• Design, develop, and deliver the enterprise's training and content development strategy.
• Provide thought leadership and direction to the training team responsible for executing V-nation F2F university classes, training programs, and training initiatives to improve overall organizational effectiveness, performance, and retention of internal talent.
• Establish and maintain collaborative working relationships with internal & external stakeholders to deliver enterprise-wide training programs.
• Lead, influence, and encourage full use of diverse talent abilities.
• Act as a team member advocate by supporting ongoing incubation & venture efforts across the enterprise by assessing and supporting new product & partner opportunities.
• Lead and coordinate change management strategies across the enterprise.
• Assist with establishing expert facilitation and coaching supervisors and managers regarding OD methods and tools.
• Create a scorecard to align new hires’ success and assess trainer effectiveness.
• Assess and monitor the effectiveness of all development and training initiatives against predefined metrics, including attrition, to continuously improve programs and offerings.
• Provide excellent project management & prioritization skills to deliver business outcomes and identify risks and opportunities.
• Leverage AI tools and AI-driven learning models to increase efficiency, personalization, and productivity across the training department.
• Develop and execute an AI adoption strategy within the Training function, including identifying use cases, selecting tools, guiding ethical and compliant usage, and upskilling the training team on AI literacy.
• Responsible for managing the Training budget.

What We Are Looking For:

• Adult Education
• Facilitation Techniques
• Project Management
• Problem Solving
• Clear Communicator
• Agile
• Adaptable
• Seven years or more of management experience required.
• Experience in integrating and building leadership development offerings and services.
• Extensive knowledge of facilitator techniques, instructional design, and adult learning principles.
• Working knowledge of e-learning software.
• An intensive understanding of the ADDIE model.
• Experience managing learning professionals.
• Extensive experience managing training projects from analysis to evaluation & execution.
• Experience creating compliance or process training in a regulated environment.
• Must possess strong analytical skills as well as a demonstrated passion for research, data analysis, and the insights that are derived from it.
• Excellent writing, presentation, communication, influence, and interpersonal skills with the ability to collaborate at all levels of the organization.
• Customer service orientation and commitment to quality, responsibility, high work standards, and initiative.
• Detail oriented, highly motivated, and able to manage multiple priorities simultaneously.
• Telecommunication industry preferred.
• Experience deploying AI tools within learning & development, including generative AI, adaptive learning platforms, or AI-enabled content creation.
• Ability to build an AI strategy for the training organization, ensuring responsible use, governance, and alignment with enterprise goals.
• Strong understanding of emerging AI capabilities and how they can be applied to modernize training delivery, content creation, coaching, and performance improvement.

Why Join Us?

• Paid training and career development opportunities.
• Comprehensive health, dental, and vision insurance.
• 401k retirement plan.
• Tuition reimbursement.
• Employee discounts on Verizon services.
• Referral bonuses and exciting contests.
• Career pathing opportunities.

Travel Requirements

Up to 50%

EQUAL OPPORTUNITY EMPLOYER

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.