Call Center Sales Director

Why Join VICTRA

Victra is the largest Verizon authorized retailer in the United States. Our mission is to connect people to life changing technologies that help change the world. Our credo, Every Guest, Every Time is the foundation for how we approach every day at VICTRA.  

We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration

About the Role

Accurately predict contact center workload and staffing needs to ensure service levels are met while optimizing resource allocation.

We are seeking a dynamic, results-driven Sales Director to lead our inbound and outbound sales operations across both business (B2B) and consumer (B2C) channels in the wireless communications industry. This role is responsible for driving revenue growth, optimizing sales performance, and ensuring seamless customer experience across all channels. The ideal candidate will have deep experience in the cell phone or telecommunications industry, proven leadership skills, and the ability to build and inspire high-performing teams.

Key Responsibilities:

·      Lead, coach, and develop inbound and outbound sales teams serving both business and consumer customers.

·      Drive revenue targets by developing and executing strategic sales plans aligned with company goals.

·      Monitor performance metrics and implement data-driven improvements to optimize conversion rates, retention, and customer satisfaction.

·      Collaborate with marketing, operations, and customer experience teams to align campaigns and ensure brand consistency.

·      Identify new business opportunities, partnerships, and channels to expand market share.

·      Ensure compliance with industry regulations and company policies.

·      Foster a culture of accountability, performance, and customer focus.

Qualifications:

·      Bachelor’s degree in business, Marketing, or related field; MBA preferred.

·      7+ years of progressive sales leadership experience, with at least 3 years in a director-level role.

·      Proven track record of managing both B2B and B2C sales teams in the telecommunications or wireless industry.

·      Strong understanding of inbound and outbound sales strategies, CRM systems, and pipeline management.

·      Exceptional leadership, communication, and strategic planning skills.

·      Ability to analyze data, forecast sales, and adapt strategies quickly in a competitive market.

Equal Employment Opportunity

We are proud to be an Equal Employment Opportunity Employer - and we celebrate our Team Members' differences. We do not discriminate based on race, color, age, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity, gender expression, and transgender), marital status, sexual orientation, sex stereotype, national origin, ancestry, citizenship, military, or veteran status, physical or mental disability, and genetic information. Different makes us better.